Reducing Cancellations Workshop
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Home
Services
1:1 Mentoring Team Mentoring Mentoring Mentors Mentoring and Coaching for Practice Owner Workshops
Events & Online Content
APEP Seminar Events Online Content Podcast
Workshops
The Manual To Great Therapy How Not To Be A Crap Physio A Balanced Approach To Low Back Pain Private Practice Perfect Program An Exercise In Great Therapy Resilience and Avoiding Burnout Reducing Cancellations Workshop Mastering Australian Private Practice Physio... MAPPP - Elite Private Practice 101: Inducting New Team Members
Meet the Team
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Reducing Cancellations and Burnout

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Reducing cancellations isn't about convincing patients to attend.

It's about creating systems, communication and clinical behaviours that make attending the obvious choice.

"James, I want to share with you that since your course we have been tracking cancellation rates on a weekly basis. Over the last two to three weeks we are consistently at 14% for MSK and 16% for Women's Health. Previously we were 18% and 22%.

Rebooking is also rising. We've always pushed for 85%, but there are always outliers. Now our lowest clinician is at 80%, and the others are all hovering in the high 80s to 90s."

— Recent Workshop Graduate

That's a significant improvement in a relatively short period.

 

 

Reducing cancellations isn't just about protecting revenue. It means:

 

  • More patients complete their rehabilitation.
  • Better clinical outcomes.
  • More predictable clinician diaries.
  • Less stress  for reception teams.
  • Improved profitability  without increasing marketing spend.

One of the biggest lessons from the workshop is that cancellation rates are measurable, coachable and improvable. When practices begin tracking the right metrics, standardising their rebooking conversations and creating accountability across the team, the results can be surprisingly rapid. 

What is your current cancellation rate?

If it's above 10–12%, there is almost certainly an opportunity to improve both patient outcomes and practice performance.

Secure Your Spot in the Workshop

Content

  • Appropriate treatment frequency
  • Block-booking
  • Growing your list with clients who love what you do, and you love seeing
  • Strategies when your list fills to ensure patients are seen frequently enough to your satisfaction and their need
  • The power of the 1-day call to reducing 1-hit wonders
  • Goal setting to keep you and your patient on track
  • Building Rapport and Retention
  • Patient Follow-Up Protocols
  • Managing Unhappy Patients

Testimonials

Damian Poustie

Practice Director - Premier Sports Medicine Clinic

We recently did this workshop and have already seen significant improvement in cancellations and re booking rates.

Even though my team had been trained extensively, the way James presents the information, backed by his extensive experience and research, really sinks in for practitioners. It paid for itself in a week, Highly recommend.

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